1. Information We Collect
When you create an account on Jili12 or use any part of our platform, we collect information in several ways. The types of personal data we may gather include:
1.1 Information You Give Us Directly
- Account details: full name, date of birth, email address, mobile number, and a chosen username.
- Identity verification (KYC): government-issued ID (e.g., SSS, PhilHealth, UMID, driver's licence, passport) and a selfie for verification — required by Philippine regulations for responsible gaming and anti-money laundering (AML) compliance.
- Payment details: GCash account number, Maya wallet, GrabPay, Coins.ph, InstaPay/PESONet bank details, BDO/BPI/UnionBank credentials (partially), or Visa/Mastercard card details. We never store full card numbers in plaintext.
- Communications: messages you send our support team via live chat, email, or contact form.
1.2 Information Collected Automatically
- IP address, browser type, operating system, and device identifiers.
- Session data — pages visited, games played, time spent, and click patterns — to improve your Jili12 experience.
- Cookies and similar tracking technologies (see Section 7 for details).
- Transaction history: deposits, withdrawals, bets placed, winnings, and bonuses claimed.
2. How We Use Your Information
Jili12 uses your personal data to deliver a smooth, secure, and enjoyable experience. Specifically, we use it to:
- Set up and manage your Jili12 player account.
- Process deposits and withdrawals through your chosen Philippine payment method.
- Verify your identity as required by Philippine anti-money laundering laws and PAGCOR licensing conditions.
- Detect and prevent fraud, cheating, and other suspicious activity on the platform.
- Provide customer support and respond to queries in a timely manner.
- Send you important account notifications — like deposit confirmations, bonus credits, and security alerts — via SMS or email.
- Personalise your gaming experience, including recommending games such as jackpot slots, sabong, or baccarat that match your playing habits.
- Comply with our legal and regulatory obligations, including responsible gaming requirements.
- Improve the Jili12 website, apps, and services based on usage patterns and feedback.
We will never use your data in a way that isn't listed here without giving you prior notice and, where required, obtaining your consent.
3. Legal Basis for Processing
Jili12 processes your personal data under the following legal bases, consistent with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules:
- Contract performance: processing necessary to provide you with the services you signed up for.
- Legal obligation: compliance with AML regulations, PAGCOR requirements, and tax laws in the Philippines.
- Legitimate interests: fraud prevention, platform security, and service improvement — where these don't override your rights.
- Consent: for optional marketing communications, which you can withdraw at any time.
4. How We Share Your Information
Jili12 does not sell your personal data. We may share your information only in the following situations:
4.1 Service Providers
We work with trusted third-party partners — payment processors (e.g., GCash's licensed gateway partners), KYC/identity verification providers, cloud hosting services, and customer support platforms — who process data strictly on our behalf and are bound by confidentiality agreements.
4.2 Regulatory and Legal Authorities
We may disclose your data when required to do so by Philippine law, court order, or regulatory authority (such as PAGCOR or the Anti-Money Laundering Council). We will only disclose the minimum information required.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of Jili12, your data may be transferred to the new owner, who will be required to honour this Privacy Policy.
4.4 With Your Consent
In any other circumstance, we will ask for your explicit consent before sharing your personal data.
5. Data Retention
We keep your personal data for as long as your Jili12 account is active, or as long as necessary to provide services to you. After account closure, we retain certain records — such as transaction history and KYC documents — for a minimum of five (5) years, as required by Philippine AML laws and PAGCOR regulations.
Once the retention period expires and there is no other legal reason to keep the data, we securely delete or anonymise it. Anonymised and aggregated data (with no personal identifiers) may be retained indefinitely for statistical analysis.
6. Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by Jili12:
- Right to be informed: know what data we collect and how we use it — that's exactly what this policy is for.
- Right to access: request a copy of your personal data at any time.
- Right to correction: ask us to update or correct inaccurate information in your account.
- Right to erasure: request deletion of your data, subject to legal retention requirements.
- Right to object: opt out of direct marketing communications or certain types of data processing.
- Right to data portability: receive your data in a structured, commonly used format where technically feasible.
- Right to lodge a complaint: contact the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.
To exercise any of these rights, email us at privacy@jili12.best. We will respond within 15 business days.
7. Cookies and Tracking Technologies
Jili12 uses cookies — small text files stored on your device — to make the site work properly and to improve your experience. The types of cookies we use include:
- Strictly necessary cookies: required for the site to function (e.g., keeping you logged in, processing transactions).
- Analytics cookies: help us understand how players use Jili12 so we can improve it. Data collected is aggregated and anonymous.
- Preference cookies: remember your settings, like language preference and game history.
- Session cookies: temporary cookies deleted when you close your browser.
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect core site functionality. We do not use cookies to serve third-party advertising on Jili12.
8. Data Security Measures
We take the security of your Jili12 account and personal data seriously. Our security measures include:
- TLS/SSL encryption on all data transmissions between your device and our servers.
- Encrypted storage for sensitive fields, including payment details and ID documents.
- Regular security audits and penetration testing by independent experts.
- Strict internal access controls — only staff who need your data to do their job can access it.
- Two-factor authentication (2FA) available for all player accounts — we strongly recommend you enable this.
- Continuous monitoring for unusual activity, suspicious logins, and potential fraud.
While no system is 100% immune to attack, Jili12 employs best practices to keep your data safe. If we ever experience a data breach that affects your rights, we will notify you and the National Privacy Commission within the required timeframe.
9. Children's Privacy
Jili12 is strictly for adults. We do not knowingly collect personal data from anyone under the age of 21 years, which is the legal gambling age in the Philippines. If we discover that a minor has registered an account, we will immediately suspend that account, delete the associated data, and refund any deposits made.
Parents and guardians who believe a minor has registered on Jili12 should contact us immediately at privacy@jili12.best.
10. International Data Transfers
Jili12 primarily processes data within the Philippines. In cases where data is processed or stored on servers outside the Philippines — for example, through cloud providers with global infrastructure — we ensure that appropriate safeguards are in place, such as standard contractual clauses and data processing agreements that meet NPC standards.
We do not transfer your data to countries with inadequate data protection frameworks without implementing appropriate legal safeguards first.
11. Changes to This Privacy Policy
We may update this Jili12 Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on this page with a new "Last Updated" date.
- Send a notification to your registered email address or display a notice on your Jili12 dashboard.
We encourage you to review this page periodically. Continued use of Jili12 after changes are posted constitutes your acceptance of the updated policy.
12. Contact Our Data Protection Officer
If you have any questions, concerns, or requests related to this Privacy Policy or how Jili12 handles your personal data, please reach out to our Data Protection Officer (DPO):
- Email: privacy@jili12.best
- Website: jili12.best
- Response time: within 15 business days
You also have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) at www.privacy.gov.ph if you believe your data privacy rights have been violated.
